FAQs

Will my plant be delivered in a pot?
You can choose the option you like. When you buy a plant, you can choose to add a ceramic or basket pot on the product page, depending on the plant. Otherwise, our plants are supplied in a nursery pot.

Do you repot my plant if I order a decorative pot with it?
We do not repot the plant into the decorative pot, but place the nursery pot inside the decorative one. The reason is to ensure safe drainage of water and make sure the water drips through, so the roots don’t soak in water. By doing so we keep your plant healthy!

Do I need to repot my plant when it arrives?
No! Unlike plants sold in a store, we deliver our plants straight from our growers so the pot fits their size and the soil used matches the plant’s needs. In the future, if you wish to have your plant grow bigger, you can repot your plant in a bigger pot.

Can I order only the pot?
Unfortunately, at the moment we only deliver plants with the possibility to add a decorative pot. We do not supply decorative pots alone.

Where do you deliver?
We deliver all over Germany.

How much do you charge for delivery?
Our delivery is free for charge for all orders above 50€. For all orders under 50€, we charge a delivery fee of 5€.

How long is the delivery?
You can expect your new plant to arrive within 5-7 business days.

How do deliver the plants?
Our plants are being carefully packed and delivered in a special box designed for plants. The package we use keeps your plant steady and well-protected from possible harms caused during the delivery on the one hand, but healthy and happy on the other.

How do you cope with delivering plants during the winter?
For the cold months of the year, we use extra isolation and other solutions to keep the sensitive plants warm during the delivery. In cases of extremely cold temperatures, we may pause our deliveries in order to prevent damage to the plants during the delivery.

I did not receive my order.
We and our carrier do our best to deliver your order as soon as possible. In most cases, things go as planned, but if you haven’t received your order within 7 business days and haven’t been contacted by us or our carrier regarding your order, please contact us at contact@versaillesplants.com. Our customer support team will assist you as soon as possible.

I have a complaint!
For any complaints please contact us at contact@versaillesplants.com. We will be happy to assist you and solve your problem as quickly as possible.

Can I return a plant if I don't want it?
We are sorry to hear that! Please contact us at contact@versaillesplants.com, and our customer care team will do its best to assist you. Please note that plants are a living thing and might not survive a return shipment after being delivered to you. As a perishable product, plants are excluded from the right to return. However, our customer service team will examine each case separately.

My plant just arrived and it does not look healthy.
We and our growers do our best to ensure we provide plants of the highest quality and in a good shape. Please note that plants are susceptible, and as a result minor events may occur during the delivery. In such cases, your plant will fix itself and regrow a leaf or two that fell.

If you received a plant that looks damaged, please contact us immediately at contact@versaillesplants.com and provide your order number, description and pictures. Our customer support team will arrange a refund or supply you with a new plant as fast as possible. Please note that after 14 days of your plant’s first delivery attempt, we will not be able to take responsibility for your plant’s condition.

How do I return a plant?
If you wish to return your plant, please contact our customer service support at contact@versaillesplants.com. In case our customer support representative has advised you to return the plant, he will provide you with all the details needed.

My plant is not having a good time.
We do our best to provide you with healthy plants only. It may be, that your plant is not provided with the right conditions and therefore is not in a good shape. Please contact our plant care chat with pictures and description to receive personal care tips, or check the care info on the product page.
If you believe you received an unhealthy plant, please contact us within 14 days. After that, we won’t be able to take responsibility for the condition of your plant.

Can I modify my order?
Unfortunately, we cannot modify orders once they have been accepted by our fulfillment center.

Can I change the shipping address provided?
Unfortunately, orders accepted by our fulfillment center can’t be edited, as they are already being handled by it.
Please make sure that the address and all other details are correct before placing your order. As plants are a living thing, we will not be able to refund orders that failed to be delivered due to wrong information provided.

Can I cancel my order?
Unfortunately, we cannot cancel orders once they've been accepted by our fulfillment center, as they are already being handled and delivered by it. 

My order arrived, but some of it is missing.
We and our carrier do our best to ship your order as fast as possible. Yet, it is important to keep your new plants healthy and in good shape. That’s why we may split your order to ensure your plant arrives happy and unharmed. If some of your order hasn’t arrived, that’s okay. The rest should arrive within 1-2 business days.

In case something hasn’t arrived in 7 business days, please contact our customer support at contact@versaillesplants.com, and we will assist you.

My order was mixed up!
Please contact us at contact@versaillesplants.com, and we’ll assist you.

How do you deliver the plants?
We use PostNL to deliver your new plant. PostNL transfers the delivery to Hermes, which carries out the delivery in Germany. You will receive a tracking number from PostNl to track the process of the delivery online.

What happens if the carrier couldn’t deliver the package to me?
In case our carrier tried to deliver the package, and there was no one at home, the package will be sent back to the carrier. Our carrier will try to deliver the package three times, and if he fails to do so, the package will be returned. Please note that we will not be able to refund in such cases, as the plant is unlikely to fully survive the whole journey back.

Can I add a giftcard to my order?
Unfortunately, at the moment gift cards are not available.